Our policy addresses issues with defective or incorrect products. Please contact our customer service team for assistance with returns or exchanges.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Contact us for details on shipping options and costs to your location.
What are your shipping options and costs?
We offer various shipping options including air, sea, and land freight. Shipping costs depend on the chosen method, order volume, and destination. Contact us for a shipping quote.
How do you handle shipping and logistics?
We manage shipping and logistics through reliable partners to ensure timely delivery. Shipping costs depend on order size, destination, and method. We can provide a shipping quote upon request.
What is the lead time for product orders and custom designs?
Lead times vary based on product type and customization. Standard orders typically take 4-6 weeks, while custom designs may take longer. We will provide an estimated lead time upon order confirmation.
Can you provide samples before placing a large order?
Yes, we offer samples for evaluation before placing a large order. Please contact us to request samples and discuss your requirements.
How do you ensure the quality of your products?
Our dedicated quality control team conducts rigorous testing and inspections throughout production to ensure products meet the highest standards, with a defective rate of less than 3%.
What are your payment terms and methods?
We accept various payment methods including bank transfers, credit cards, and other secure options. Payment terms are generally 30% deposit before production and 70% balance before shipment.
Are there any discounts available for large orders?
Yes, discounts are available for large orders. The discount rate depends on the order volume and specific product details. Contact us to discuss potential discounts.
What is your pricing structure for bulk orders?
We offer competitive pricing for bulk orders based on order volume, product type, and customization requirements. Contact our sales team for a customized quote.
What is the minimum order quantity (MOQ) for custom packaging?
The MOQ varies depending on the product and customization requirements. Please contact us for details on specific products.
Do you offer custom packaging solutions?
Yes, we provide custom packaging solutions tailored to your specific needs, including custom designs, sizes, and branding, from concept to reality.
