Frequently Asked Questions

Can you combine various items in one container for our first order?

Yes, we can combine different items in one container, provided the quantity of each item meets our MOQ.

How can we get a fast quotation?

To receive a detailed quotation, please provide information about your glass bottles or jars: volume, height, diameter, finish, color, quantity, gas volume, and packaging requirements.

What is your tooling charge and refund policy?

  • Whole new tooling:USD 5,000 - 8,000
  • Partial tooling: USD 1,500 - 2,500
    Tooling charges will be refunded if the delivery quantity reaches 3 million units within 2 years from the first order.

What are your payment terms?

Our payment terms are 30% deposit before production and 70% balance before shipment.

How do you control quality?

We have a professional quality control team that ensures our defective rate is less than 3%.

How can we choose the shipping method?

We offer various shipping options including:

  • Express:DHL, FedEx, UPS, TNT, etc.
  • LCL Air/Sea (+ Dispatch)
  • 20Ft, 40Ft, 40HQ, 45Ft by Sea (+ Dispatch)
    We will help you choose the most efficient shipping method based on order quantity, cost, and required delivery time.

What is the normal lead time?

  • In stock:7-15 days
  • Stock mold and made-to-order:25-35 days
  • Deep processing:50-75 days

If there is a quality problem, how can you address it?

Upon receiving the container, please inspect all the cargo. If you find any breakage or defects, take pictures and videos from the original carton on-site. Claims must be submitted within 15 working days after the container’s arrival. This period is based on the arrival time of the container.

What is the minimum order quantity (MOQ)?

There is no MOQ for stock items. For customized orders, the MOQ ranges from 10,000 to 50,000 units.

Can you help with the design?

Yes, our world-class designers can assist with your design needs. We can help with incorporating simple information such as logos and images into your packaging.

Will you do printing on the bottles?

Yes, Berlin Packaging offers various printing methods, including silk screen printing, hot stamping, and silver printing. We also provide additional coating processes such as frosting, color spraying, decal application, polishing, plating, and label stickers. For custom designs, please provide your artwork in AI, PSD, or CDR format.

Do you offer free samples, and how can we get them?

Yes, we are pleased to offer free samples. To request samples, please contact our experts. We can ship samples to you via DHL, FedEx, UPS, TNT, or other carriers.

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